Three really useful questions to ask – of yourself or maybe of someone in your team.
- What Worked?
Focus on what went well (in your customer meeting, presentation, demonstration, etc.). Get the positives out first.
- What didn’t work?
OK, so we can’t be positive all the time. Get out in the open the bits that didn’t work.
- What should I/we improve next time?
Learn from what went well and improve on the things that didn’t go so well. Focus on constant and never ending improvement.
Use these three questions at the end of a customer meeting, a prospecting phone call or even the end of a day. Write down the answers and focus on repeating what worked well and improving other elements.