Category Archives: Service

The best opening line for a sales presentation

I saw this posted on Facebook yesterday by Ace of Sales. They suggested that the best opening line for a sales presentation or meeting is: I brought an idea with me What a great way to open up with a … Continue reading

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Secret Six Habits for World Class Performance

Here are six habits which, if performed consistently, will raise your leadership performance beyond recognition. 1. Tell the truth Trust is the foundation of leadership (John C Maxwell’s Law of Solid Ground). Don’t even tell little white lies. Be 100% … Continue reading

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You can’t bore someone into buying!

People buy benefits, not features How many times have you been confused by a technical sales pitch that focuses on features rather than benefits? You will see it in a lot of places – the high street electrical goods retailers, … Continue reading

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Pride, Visa and the Olympics

I had a fabulous day at the Olympic Games this week. Personally, I don’t like the fact that McDonalds and Coca Cola are major sponsors of a sporting event when their businesses are all about pushing sugary, fatty processed foods … Continue reading

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Great Customer Service

I visited the Apple Store in Manchester’s Trafford Centre yesterday. I have to admit that I adore the Apple Store – I can’t spend enough time looking at all the wonderful technology. Yesterday was the first time I had visited … Continue reading

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